Jackie Huba is a strategic marketing executive with more than three decades of experience helping companies achieve business and customer goals. She is an 11-year veteran of IBM and as a consultant, has advised companies such as Discovery, Whirlpool, and Dell. She is also the author of four best-selling books, including three on customer loyalty, which include Monster Loyalty: How Lady Gaga Turns Followers into Fanatics that Publishers Weekly hailed as “a thought-provoking, well-executed look at one of the biggest music sensations of this generation” that “deconstructs Gaga’s strategies and offers advice on how to Gaga-ize any business.”

Jackie coined the term “customer evangelism” with her first book Creating Customer Evangelists: How Loyal Customers Become a Volunteer Sales Force. Her research on highly engaged customers led to the theory of the “One Percenters,” a small but very influential part of one’s customer base, outlined in her book Citizen Marketers: When People are the Message. Her most recent book is Fiercely You, which helps readers overcome their fears and live more confidently.

Jackie is also a Forbes.com contributor, a sought after keynote and TEDx speaker, and her work has been profiled by the Wall Street Journal, the New York Times, FORTUNE and Fast Company, among others.

She is a graduate of Penn State University, a Pittsburgh Steelers fanatic and resides in Austin, Texas.

Angie brings more than 25 years of Medicare expertise to the Provider Outreach and Education team. She has worked on CERT error reduction and education for DMEPOS suppliers and physicians/practitioners. Angie is committed to helping providers with the challenges of understanding documentation and policy requirements and navigating the Medicare audit process. Her ultimate goal as an educator is to provide instruction that will result in Medicare provider compliance at the time of initial claim submission.

Dr. Deming is a physician leader, inventor and entrepreneur who is transforming the cancer experience through collaboration and development of novel solutions. She completed medical school and residency at Duke University in North Carolina. She is board certified in radiation oncology and specializes in breast and gynecologic cancer.

Dr. Deming believes in a patient-centered approach to cancer care and has spent her career developing better systems for providing cutting edge cancer care in a supportive environment. Some of her accomplishments include creating the first cancer-specific patient advisory council and designing the first cancer service line within Kaiser Permanente nationally. She has served as the Chief of Oncology, Cancer Service Line Director, and Member of the National Breast Cancer Screening Guideline Committee and National Cancer Leaders Forum. Dr. Deming is also an inventor and the founder of MAKEMERRY, the first line of intimates for women with sensitive skin from radiation therapy.

When not in the office, Dr. Deming enjoys working on house projects with her husband and spending time by the lake with their five children.

James E. Dion (Jim) is an authority in the field of retail and the founder and president of Dionco Inc. – Chicago. Jim graduated from Chicago State University (Illinois) BS and MS in Psychology in 1970 and 1971 and attended Illinois Institute of Technology Ph.D. (abd) in Industrial Psychology and Marketing in 1976.

His retail career already started years before that. In 1964, he started working in a men’s wear store and was appointed Store Manager only five years later. From the beginning, Jim had natural talent in retail. Gathering more than 30 years of progressive retail experience working at Sears, Levi Strauss, and Gilmore Department Stores, Jim has become one of the most sought-after Retail Consultants and Retail Speakers in the US and internationally.

Jim has taught at Laurier University and Ryerson University and the International Academy of Fashion Merchandising and Design in Chicago. He is a regular speaker for the National Retail Federation (NRF) on Retail Trends, Technology, Inventory Control, Best Practices in Sustainable Retail and Store Management.

Jim is the author of several books. His retail selling manual called Retail Selling Ain’t Brain Surgery, It’s Twice As Hard, and The Complete Idiot’s Guide to Starting and Running a Retail Store affirmed his standing as one of the most sought-after experts on retail.

Jim is a widely recognized retail speaker and has delivered numerous speeches, seminars, and workshops for some of the largest companies all around the world. He also studies and evaluates new retail POS, EDI, merchandising systems, and CRM software. He lectures on retail trends, technology issues, and on the Internet and its use and misuse by retailers and manufacturers. His style is professional and he speaks from practical “hands-on” experience.

Jessica is a Registered Nurse and has worked with Noridian Healthcare Services for more than seven years. Jessica has held a variety of positions with Noridian including, DME Appeals Medical Review Analyst, Medical Reviewer and Senior Clinical Reviewer.

Jessica now holds the position of DME Education Representative Clinical Reviewer. As an Education Representative, Jessica is responsible for offering support to Noridian’s supplier community by creating and presenting training courses involving detailed billing, coding, and coverage guidelines to ensure correct claim submission resulting in proper Medicare DMEPOS payments.

As a Medicare contractor, Noridian requires their education staff to have continued education within the Medicare healthcare field to ensure the most up to date knowledge is maintained. Jessica’s continued education includes a comprehensive knowledge of Medicare policy and procedures, in addition to a strong knowledge of ICD-10, HCPCS, and CPT coding.