2015 Speakers

Based on your feedback, we are bringing back some speakers that you want to learn more from and inviting others to present on the topics that are top-of-mind for your business.

  • BOC will explain what is new with accreditation and certification and the steps to take if it’s time for you to renew
  • Representatives from each Medicare jurisdiction will host concurrent workshops to address your region-specific questions about the ever-changing healthcare landscape, audits and reimbursements
  • We are bringing back Drew Boyd to deliver an equally compelling keynote on the power of persuasion and how that applies to your customers. Our other keynote speaker Kathleen Passanisi will make you laugh and leave you inspired.
  • Medical experts will explain patient cases, ailments, treatments, trends and products that aid in recovery. Other speakers will explain more about lymphedema, marketing tactics that separate you from the competition and more. We've also added more networking opportunities with your peers, including a roundtable discussion on proven business strategies.

Keynote Speakers

Drew Boyd, CMCT

Drew Boyd is a recognized authority, thought leader, educator and practitioner in the fields of persuasion, innovation and social media. He is the executive director of the Master of Science in Marketing Program and assistant professor of Marketing and Innovation at the University of Cincinnati.

Boyd retired from Johnson & Johnson in 2010 after a seventeen year career in marketing, mergers & acquisitions and international development. He founded and directed J&J's acclaimed Marketing Mastery Program, an internal “marketing university” benchmarked by companies such as GE, P&G, Kraft and Merck. Boyd's focus was on raising competencies in the areas of strategic marketing, product innovation and principles of persuasion. Of particular focus was teaching employees how to systematically invent new medical products and integrate the inventions into long-range strategic plans. Boyd is an inventor himself, earning his first patent for a device that makes spine surgery easier.

Before Johnson & Johnson, Boyd spent ten years with United Airlines, gaining managerial and leadership experience in sales, marketing and strategic planning. Boyd was one of the early pioneers of strategic partnerships between carriers that led to the creation of the Star Alliance.

Boyd served as an officer in the United States Air Force and completed distinguished tours of duty as a crew commander in the Nuclear Missile Force and a war planning officer of the Strategic Air Command. He was top Minuteman III Crew Commander in the “Top Gun” competition in 1980.

Boyd is a former trustee of the Marketing Science Institute, a member of the Product Development and Management Association, American Marketing Association, National Speakers Association and an affiliate of the Global Executive Learning Network.

Boyd graduated from the United States Air Force Academy in 1976 with a Bachelors of Science Degree in Management Science and Operations Research. He earned an MBA from the University of Chicago graduating with high honors. In 2008, Boyd joined an elite group of trainers credentialed as a Cialdini Method Certified Trainer (CMCT).

He resides in Cincinnati, Ohio, with his wife, Wendy, and son, Ryan.

Kathleen Passanisi

Changing Lives One Laugh At a Time by Creating New Perspectives: Passanisi is an experienced health care professional, successful businesswoman and educator. Recipient of a Lifetime Achievement Award in the discipline of therapeutic humor, and a member of the Speaker Hall of Fame, mean that she knows what she’s talking about and she does it better than most!

Passanisi works across the country with clients ranging from the Fortune 500 and major health care systems to trauma teams, seriously ill patients and overly serious patient caregivers.

Passanisi founded NEW PERSPECTIVES in 1987 to address issues in wellness, quality living, stress management, and the link that exists between humor and health. Passanisi is a past-president of the American Association for Therapeutic Humor and served on the adjunct faculty of the Washington University School of Medicine. She is the author of It’s Your Live--Choose Well, and a co-author of Humor Me-America’s Funniest Humorists on the Power of Laughter.

The self-proclaimed poster woman for the "Sandwich Generation," Passanisi is the funniest woman in Lake St. Louis, Missouri, and possibly the Western Hemisphere.

According to someone who recently attended her presentation, Kathleen delivers an "Absolutely perfect presentation and perfect for the attendee’s related to our professional needs and just every day info. She was delightful, funny, and informative!! An A++++"


Additional Speakers

Angie Cooper

Angie brings over 26 years of Medicare experience to the Jurisdiction C Provider Outreach and Education team. She has worked on CERT error reduction and provider education for an A/B MAC and she has experience in communications and customer service. Angie resides in Texas and focuses on assisting suppliers in the Western states of Jurisdiction C.


Tamara Hall

Tamara has represented the Jurisdiction B DME MAC for the past three years at the Amoena POWER Symposium. With over 12 years of service with National Government Services, an array of knowledge with the Medicare rules and regulations has been obtained. Prior to her current role as a Provider Outreach and Education Consultant, she has worked with the Correspondence and Appeals department for Jurisdiction B and the Provider Contact Centers for Jurisdiction A, B, and Part B physicians.

Colleen Harryman

Colleen Harryman has worked in the DME industry for over 29 years, holding a variety of positions with Interwest Home Medical, Praxair Healthcare Services and Apria Healthcare. During her time with these companies she has held positions as a Claims Adjudicator, VP of Reimbursement, Reimbursement Consultant, Lean Process Improvement Specialist, Training Development and e-Solutions Specialist. Colleen now holds the position of DME Education Representative for all states under Noridian’s contract jurisdiction. As an Education Representative, Colleen is responsible for offering support to Noridian’s supplier community by creating and presenting training courses involving detailed billing, coding, and coverage guidelines to ensure correct claim submission resulting in proper Medicare DME payments. As a Medicare contractor, Noridian requires their education staff to have continued education within the Medicare healthcare field to ensure the most up to date knowledge is maintained. Colleen’s continued education includes a comprehensive knowledge of Medicare policy and procedures, in addition to a strong knowledge of ICD-9 and HCPCS coding.

John Jordi, BS, PTA, CLT-LANA, MLD/CDT Senior Instructor

John Jordi is a Physical Therapist Assistant with more than 20 years of experience in acute care, acute rehabilitation, and outpatient therapy. He has specialized in lymphedema treatment since receiving his MLD/CDT certification in 1999 from the Academy of Lymphatic Studies (ACOLS). He completed instructor certification training in 2008 and currently ranks as a Senior Instructor and Faculty/Medical Advisor for ACOLS. John earned his PTA degree in 1993 from St. Catherine’s College in Minneapolis, MN and a Bachelor of Science in Business Administration with honors in 2007 from Bryan College in Dayton, TN.

John has managed several outpatient lymphedema programs, but is perhaps most known for his work at Siskin Hospital for Physical Rehabilitation in Chattanooga, TN. While serving as the Program Coordinator for over ten years, he created and managed a specialized Stage 3 inpatient lymphedema program which met the needs of some of the most severe and complicated lymphedema patients. John has a strong interest in research and has served as a clinical investigator with Western Carolina University to evaluate an experimental assistive device for lymphedema patients. He has been published in Radiology medical journal for research involving MRI visualization of lymphatic flow, and he is a principal investigator in ongoing lymphedema research with Vanderbilt University.

In addition to his clinical expertise, John is a devoted patient advocate who strives to increase lymphedema awareness and resources through community education and a bimonthly support group for his patients and families. He is a member of the National Lymphedema Network and currently is proud to serve as a Clinic Director for BenchMark Physical Therapy in North Chattanooga.

Cary S. Kaufman, M.D., FACS

Cary Kaufman is an Associate Clinical Professor of Surgery at the University of Washington and the Medical Director of the Bellingham Regional Breast Center. As a breast surgeon and in practice for more than 25 years, his professional life focuses on individual patient care, with special interests in breast cancer research, teaching and education of the local community and of physicians. He has lectured on the diagnosis and treatment of breast cancer both nationally and internationally, including 10 years of conferences with Dr. Laszlo Tabar. Most recently he has lectured in India, China, Scotland, Brazil, Peru and Poland.

He is the current Chairman of the National Accreditation Program for Breast Centers and Past-President of the National Consortium of Breast Centers. He is a member of the Society of Surgical Oncology, the American Society of Breast Surgeons (past Board member and committee chairman), is a journal reviewer for the Annals of Surgical Oncology, the American Journal of Clinical Oncology, The Breast Journal, and the Journal of Surgical Oncology, and is on the National Ultrasound Faculty of the American College of Surgeons. He has recently been a representative on the Commission on Cancer..

Stephen T. Parente, Ph.D., M.P.H., M.S.

Stephen Parente is the Minnesota Insurance Industry Chair of Health Finance in Carlson School of Management, Associate Dean of MBA Programs and the Director of the Medical Industry Leadership Institute at the University of Minnesota. As a professor in the Finance Department, he specializes in health economics, health information technology, and health insurance. He has served has a consultant to several of the largest organizations in health care delivery including: UnitedHealth Group, Blue Cross Blue Shield, the Center for Medicare and federal and state governments as well as medical technology firms. Dr. Parente’s peer-reviewed publications focus on the consumer directed health plans, health reform, medical technology assessment and consumer choices in health and wealth management.

As the principal investigator for over $6 million in grants and contracts he has examined the national impact on health information technology on productivity and cost and has recently concluded several studies on topics including: innovations from health savings accounts and medical care fraud and abuse. In Washington DC, he is the Governing Chair of the Health Care Cost Institute, an Adjunct Scholar of the American Enterprise Institute and a health policy adviser to the American Action Forum. He has testified to the US Congress and state government on health reform legislation. Dr. Parente was a health policy advisor for the McCain 2008 Presidential Campaign and served as Legislative Fellow in the office of Senator John D. Rockefeller IV (D WV) during the Bush and Clinton Administrations' health reform initiatives. He has a doctorate from Johns Hopkins University and both a Masters of Public Health and a Masters of Public Policy Analysis from the University of Rochester.

Judie Roan

Judie Roan is an Outreach Specialist for the NHIC Durable Medical Equipment (DME) Medicare Administrative Contractor (MAC) for Jurisdiction A and the lead Outreach Specialist for the IVIG Demonstration. The NHIC DME MAC processes claims for durable medical equipment, prosthetics, orthotics and supplies (DMEPOS) for the Medicare program for beneficiaries residing in the following Jurisdiction A territories: Connecticut, Delaware, District of Columbia, Maine, Maryland, Massachusetts, New Hampshire, New Jersey, New York, Pennsylvania, Rhode Island and Vermont. Previous to joining NHIC, Judie held the position of Ombudsman for the former Durable Medical Equipment Regional Carrier (DMERC), having joined that organization in 1998. While employed by the DMERC, Judie held the positions of Business Analyst and Ombudsman. Judie has created and conducted numerous training seminars and consultations on proper billing, Medicare coverage guidelines, change requests, frequently asked questions, and inquiry types to educate the supplier community and reduce claim submission and documentation errors. Judie brings over 16 years of Medicare experience to the NHIC DME MAC.

Michelle Yoon, BOC Credentialing Manager

Michelle leads BOC in integrating the Certification and Facility Accreditation departments, for a more customer-centric approach toward BOC’s stakeholder community. She also manages the application, renewal, and re-certification processes while initiating and implementing improvements in these processes.