We are still finalizing the schedule, and it’s subject to change. Check back regularly for updates.
Wednesday, March 20, 2019
1 - 3 pm
Juzo Academy and Lipedema Education
Caroline Pinney, Juzo Education and Training Manager
Participate in an interactive Q&A session to learn about all aspects of lipedema including physiology, pathophysiology and treatment. In addition, Caroline will describe the latest Juzo product innovations.
3 - 5 pm
BOC CMF and COF Exam
The Board of Certification/Accreditation (BOC) will offer its Certified Mastectomy Fitter (CMF) and Certified Orthotic Fitter (COF) exams, each at a $25 savings, to POWER Symposium attendees. To register, create a MyBOC account (click on Apply for Certification) or log in to your existing account. Then click Apply Now, select Mastectomy Fitter and choose the POWER CMF exam or select Orthotic Fitter and choose the POWER COF exam.
If you are not a BOC CMF or BOC COF, then come to POWER prepared to sit for your exam!
6 - 7:30 pm
Welcome Reception/Registration Enjoy light appetizers, mingle with peers and shop among our fantastic exhibitors’ products.
Thursday, March 21, 2019
7:15 - 8:15 am
Breakfast with Vendors in Exhibit Hall Enjoy a light breakfast and visit the booths.
8:15 - 8:30 am
8:30 - 9:30 am
Keynote: Donning an Emotional Hazmat Suit: Down-to-earth stress management for chronic high-stress, change and crisis Eliz Greene
How do you maintain your sanity, relationships and health when there is never enough time to get things done? Hectic pace, chronic high-stress, uncertainty and unavoidable negative influences can threaten productivity, creativity and suck the fun out of even the most enjoyable professions. Protective gear is important in many work environments, wouldn’t it be nice to have protective gear for stress?
Eliz will share insights from her job stress research and strategies to limit the impact of stress by developing what she calls an “emotional hazmat suit.” Using her unique testing tool, she’ll provide detailed insight into your stress environment and pinpoint opportunities for impact.
After surviving a heart attack at age 35 while seven months pregnant with twins, Eliz knows limiting stress is essential to a long, enjoyable and productive life. This engaging and humorous program details how to develop a system to protect your health, sanity and relationships by:
Deconstructing the impact of stress physically and mentally
Developing protective methods to cope with high stress
Understanding how to address what “keeps you up at night”
Exploring different types of stress recovery strategies
Utilizing a framework to create a plan to work well under pressure
Break with Vendors in Exhibit Hall Take advantage of special deals from our sponsors and exhibitors.
10:30 - 11 am
Advocates Making a Positive Impact
Pattie Cornute, Amy Rivera, Veronica “Vern” Seneriz and Lindsay Sosovec
People living with lyphedema or lipedema must overcome constant challenges as part of their daily routine. There are so many incredible ambassadors out there, advocating for themselves and others battling these diseases. Their stories are awe-inspiring and motivating. You’ll get to meet a few of the fierce warriors, breaking down barriers and setting the example for others of how to keep living and moving.
11 am - 12 pm
Lipedema Workshop Melissa Gallagher
Learn more about lipedema including physiology, pathophysiology and treatment. The medical professional will also explain how retailers can become advocates for those battling this disease, which many know little about, through products and services.
Product Showcase Lunch & Learn Exhibitors and Sponsors
We’re thrilled to bring together a great diverse group of exhibitors at POWER 2019. During the Product Showcase, you’ll enjoy a delicious lunch and learn about the latest products and services from our exhibitors, including new vendors ABC, Complete Shaping, New Day Products and more!
Advancements in Breast Cancer Treatment & Medical Detailing
Katie Deming, MD, Radiation Oncologist
Dr. Deming will discuss trends and treatments for breast cancer. She’ll expand on cancer-related issues patients are facing and how retailers can better network with the medical community to ensure that the patient is getting the products needed to aid in recovery and post-treatment.
Dedicated Buying Time Use this time wisely to make your purchases from the exhibitors.
3 - 4:30 pm
Key Retail Behaviors With Proven Results James Dion, Retail Strategist
Retail is no longer an option for healthcare, it’s the expectation. From primary doctors to medical supply products, consumers make decisions every day on how, where and what solutions will work for their health care. At POWER 2018, Jim took attendees on an eye-opening and inspiring journey into the new consumer’s expectations and explained how you can exceed them. This year, he’ll help put those ideas into practice help you transform your business to meet your customers’ needs for both products and experience. The future in medical supply is bright for specialty retailers who can create a better and easier experience for their customers. During this workshop, retailers will share how implementing key behaviors (outlined by Jim) in selling, visual merchandising and sales performance management produced positive results for their businesses. Also, retailers will share how investing in resources from Dr. Chrono, as well as Brand Kenekt, have helped their businesses run more efficiently and strengthen relationships with customers.
Though not the official version, we’ll host our own Mardi Gras at POWER. Prepare to let the good times roll with great food, music, dancing, decor and entertainment you’ll only find in New Orleans. Feel free to dress for the occasion in purple, green and gold!
Friday, March 22, 2019
7:30 - 8:30 am
Breakfast with Vendors in Exhibit Hall Enjoy a light breakfast and visit the booths.
8:30 - 10 am
Keynote: Flipping Out of the Retail Pit of Misery
Are you suffering from “retail fatigue?” Do you need to be reinvigorated with new techniques, new strategies and a new mindset? Terry Hawkins can help. In this powerful, highly engaging, and uplifting session, Terry will take you on a journey that will not only have you looking at retail with new eyes and inspired passion, but will provide you with a Retail Revolutionaries toolkit to elevate your business to the next level.
The new “e-commerce” changing the retail world is empathy – the new currency that you can’t buy. It’s not a strategy or a skill; it’s a totally home grown culture! Confronted with disillusionment, consumer mistrust, and the rise of a technology- driven world that makes our lives even more isolated, the case for empathy has never been more urgent or immediate in the retail world. This powerful keynote will help you embrace the new “e-commerce” era, build a loyal and committed customer following and embrace technology as a powerful partner. Now is the time to change the game and become leaders in compassionate medical retailing.
Creating resilience, self-awareness, social-awareness and accountability
The essential empathy-based sales process to build sales & attract & keep customers
Break with Exhibitors This is your last chance to shop in the Exhibit Hall – take advantage of the great deals!
10:30 - 11:30 am
Loyalty Lessons from Lady Gaga
It’s not just crazy outfits, over-the-top performances and catchy tunes that have made Lady Gaga one of the most successful pop stars of all time. Marketers have also been awed by her unconventional customer loyalty strategy. With 78 million Twitter followers and 59 million Facebook fans, she blows away her peers on social media. She has methodically built a grassroots base of what she calls her “Little Monsters”—passionate fans who look to her not just for music but also for joy and inspiration.
Marketing expert Jackie Huba unpacks the method behind Lady Gaga’s success and isolates the seven strategies businesses can apply in an engaging and interactive presentation based on the research from her latest book, Monster Loyalty: How Lady Gaga Turn Followers into Fanatics. They include:
Focus on your “one percenters.” Gaga spends most of her effort on just 1% of her audience, the highly-engaged superfans who drive word of mouth.
Lead with values. Gaga is consistent in her message of being yourself and loving others for who they are. That display of values creates a deep emotional connection.
Give them something to talk about. Whether by wearing a meat dress or ‘dying’ in a pool of blood onstage, she knows what will get people talking. Smart companies are creating experiences that get their customers talking.
Business case studies who follow Gaga’s loyalty strategies include MINI, Method and the Alamo Drafthouse, the best movie theater chain in the U.S.
Networking Lunch Grab a boxed lunch and network with your peers before heading to the Medicare course.
12 pm - 1:30 pm
Medicare: What You Need to Know…Now Angie Cooper, Provider Outreach & Education, CGS Administrators and Jessica Gaddie, DME Outreach and Education, Noridian Healthcare Solutions
During this session, Medicare representatives will explain Medicare coverage and documentation requirements for external breast prostheses and mastectomy bras, audits and how recent changes will affect you and your customers. There will be plenty of time for Q&A, and Angie and Jessica also will be available during exhibit hours to answer your questions one-on-one.
American Breast Care is a quality-based, trusted source for Mastectomy Fitter education. Its goal is to offer education that expands the professional knowledge of mastectomy fitters. During POWER, ABC will deliver exclusive content geared toward fitters, retailers and those interested in learning more about the industry. This course is recognized by The American Board for Certification in Orthotics, Prosthetics & Pedorthics (ABC), The National Commission on Orthotic and Prosthetic Education (NCOPE) and The Board of Certification/Accreditation (BOC).